Shipping & Delivery
Notice regarding right of cancellation
1. Please print out the return slip sent to you by e-mail with your invoice. (Check your spam folder! You can find your return slip as an attachment to your invoice)
2. Write on the return slip which articles you wish to return, including the reason and quantity. Place the return slip with the goods in the package. (Please place only the articles listed on the returned goods slip in the package to avoid delays in the processing of your return)
3. Please attach sufficient postage (insured shipping) and send the package at your expense to the following address: ITG GmbH Retouren, c/o FC Bayern München AG, Eichenstrasse 400 85445 Schwaig, Germany
4. After your return has been received and checked, the value of your goods will be reimbursed to you, with a postage allowance of EUR 5.00, by the payment method used by you. Please send us your receipt, including shipping number, by e-mail to the following address.
If you have any questions, please contact our customer service: firstname.lastname@example.org or +49 (0) 89 / 699 31 666 (Mon to Fri, 8.00 a.m. to 8 p.m.)
Returned goods slip instructions:
Please note! This item is a product that has been personalized for you and therefore cannot be returned.
Please note! This item is a food item that cannot be returned.
Please note! This item cannot be returned for reasons of hygiene.
Right of cancellation:The customer has the right to cancel this contract within 14 days without stating any reasons. The cancellation period amounts to fourteen days from the day on which the customer, or a third-party appointed by the customer who is not the freight carrier, has taken possession of the goods.
In the event of an agreement for multiple goods, the cancellation period shall amount to fourteen days from the day on which the customer, or a third party appointed by the customer who is not the freight carrier, took possession of the last item in the order.
In order to exercise the right of cancellation, the customer must inform FCB (FC Bayern München AG, Säbener Straße 51-57, 81547 Munich, Tel.:089/69931-666 Fax: 089/6132451, e-mail: email@example.com) by way of a clear statement (e.g. a letter sent by mail or fax, e-mail) advising of the decision to cancel this contract. The customer may use the enclosed sample cancellation form; however, this is not required.
In order to comply with the cancellation period, it is sufficient that the customer send the notice advising that the right of cancellation is being exercised before the end of the cancellation period.
Consequences of the cancellation:
If the customer cancels this contract, FCB must immediately refund all payments to the customer which it received from the customer, including costs of delivery (with the exception of additional costs arising because the customer selected a type of delivery other than the least expensive standard delivery offered by FCB), no later than fourteen days from the date on which the notice of the cancellation of this contract was received by FCB. FCB shall use the same payment method for the refund which the customer used in the initial transaction unless another payment method has been expressly agreed with the customer; in no case will the customer be charged any fees in connection with said refund. FCB may refuse to issue a refund until the goods have been returned to it or the customer has provided proof that the goods have been sent, whichever comes earlier.
The customer must immediately return or hand over the goods, in any case no later than fourteen days from the date on which the customer notifies FCB of the cancellation of the contract, to FC Bayern München AG, Säbener Straße 51-57, 81547 Munich. The deadline has been met if the customer sends the goods before the period of fourteen days has passed.
The customer bears the direct costs of returning the goods.
The customer is only required to compensate any decline in the value of the goods if this is attributed to any handling that is not necessary with respect to verifying the condition, characteristics and function of the goods.
NOTICE: EXCLUSION of the right of cancellation
In accordance with Section 312g (2) BGB, goods which are not prefabricated and for whose production an individual selection or stipulation by the customer is decisive or which are specifically tailored to the personal needs of the customer (e.g. shirts with personalized printing), sealed audio or video recordings or computer software if the seal was removed after delivery, as well as newspapers, magazines or illustrations with the exception of subscription agreements shall be excluded from the right of cancellation for distance selling agreements.
There is no right of cancellation if the customer is an entrepreneur in accordance with Section 14 BGB, i.e., a natural person or legal entity or a partnership with legal capacity, who or which is conducting their commercial or entrepreneurial activity in concluding the legal transaction.
We kindly request that the return label is used for all returns.