Ticket refunds for games played behind closed doors
We're all hoping for a resumption of play in the Bundesliga very soon. Politicians are currently examining the possibilities for this; the German Football League (DFL) has drawn up and presented an appropriate concept. The possibility of it taking place with spectators has been ruled out for the time being, as this is the only way to further slow down the spread of the coronavirus.
If desired by the customer, FC Bayern will, of course, refund the full price of tickets for any home matches which now have to be played behind closed doors.
No-one would wish for a situation with games being played without fans, and hence no real football atmosphere in the Allianz Arena. A scenario like this, however, also means that FC Bayern loses out on important revenue, which leaves the club facing a major economic challenge. In this respect, we were very pleased to receive numerous emails and letters over the last few weeks from customers who had purchased tickets. Many fans have offered to waive the refund in whole or in part in favour of FC Bayern, or, for example, to make the credit balance available as a donation to the FC Bayern München Hilfe eV charity.
We are very happy to take up this offer from our fans and would like to inform all ticket holders (day tickets and season tickets category 1-5) of the possible refund options:
- Refund of the ticket price to their bank account (ticket price incl. sales commission fee and system fee)
- Donation of the credit balance to FC Bayern Hilfe eV
- Waiver of reimbursement
- Partial refund of the credit balance, the rest as a donation to FC Bayern Hilfe eV or to remain in the AG
An individual decision to go for one of the refund options will of course have no influence on the future allocation of tickets.
In the near future, the legal basis will probably be created that would make it possible to offer existing credits in the form of ticket vouchers for upcoming matches. FC Bayern will not be making use of this option.
Tickets already purchased for FC Bayern's remaining away matches will be refunded automatically to the payment method used to pay for these tickets, without any action being required on the part of the purchaser. It is not necessary to return the actual tickets.
Within the next two weeks, everyone who has purchased a ticket for the remaining matches will receive an e-mail with further information.