FC Bayern München AG

FAQ

Every day, FC Bayern receives hundreds of inquiries via telephone and contact form. To help you resolve your concerns as quickly as possible, we have answered the most frequently asked questions here.

Registration / Log in

How can I log in?

How can I create a user account?

When do I get a user account?

How can I maintain the data of my user account?

How can I change my password?

Which regulations are apply for the password assignment?

Is my previous online-account still valid?

Previously I had more than one online-account.

Is my old user name/alias still valid?

How can I change my e-mail address of my user account?

I forgot my password

My online account is locked.

I did not receive the activation link.

I do not know my e-mail address.

MyFCB profile administration

Where can I find my myFCB profile?

Why can't I change some personal information (e.g. my email address)?

Where can I choose my favorite player?

Why am I seeing data of family members?

What is the username for?

Why am I not seeing my membership?

What is the difference between the language setting in the header section of myFCB and the communication language that I can set in the Personal data section?

I do not want to receive any physical mail, calls or emails from FC Bayern in the future.

Where can I change my bank account or credit card information?

Can I store multiple bank account details or credit cards?

Why can't I delete my credit card or bank acount details?

FC Bayern App

FC Bayern App - What's new?

With which devices can I use the FC Bayern app?

FC Bayern TV PLUS

What’s on FC Bayern TV PLUS?

Online Store

All questions and answers regarding Online Store...

Membership

How do I become a member of FC Bayern?

How do I contact the membership service?

I forgot my customer number.

Where can I find my membership number?

Fan clubs

How do I set up a FC Bayern fan club?

Where is my nearest fan club?

I forgot my customer number.

Where can I find my fan club number?

Is my old password still valid?

Why can't I use the same e-mail address for more than one customer?

How can I create an online an online account, so that I do not have to log in with my customer number, fan club number and bith date?

KIDS CLUB

What is the FC Bayern KIDS CLUB?

Ticketing

All questions and answers regarding ticket purchases...

FC Bayern Museum

All questions and answers regarding the FCB Museum...

Autograph cards

Where can I request autograph cards?

Allianz Arena

All questions and answers regarding the Allianz Arena...

Miscellaneous

Can I watch a training session at FC Bayern?

How can I contact the players?

How can I order the fan catalogue?

How do I apply for media accreditation?

Your question

We hope we have answered your question. If not, please contact us via the contact form.

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FAQ