FC Bayern Munich (hereinafter referred to as "FCB") is committed to making its website and mobile applications accessible. In doing so, FCB is guided by the provisions of the Accessibility Improvement Act (Barrierefreiheitsstärkungsgesetz - BFSG), which came into force on June 28, 2025, and the associated Regulation to the Accessibility Improvement Act (Verordnung zum Barrierefreiheitsstärkungsgesetz - BFSGV), which implements the underlying Directive (EU) 2019/882 (European Accessibility Act). This is intended to ensure digital accessibility for people with disabilities.
This information on digital accessibility applies to all ticket stores operated by FCB (e.g. men's, women's, basketball or museum).
General description of the services
FCB offers comprehensive information and digital services relating to the club, in particular football, on its websites and mobile applications. This includes, among other things:
- Current news about the club, players and teams
- Information about the club, its history, social projects and FCB's commitment
- Information on matches, tables and results
- Sale of tickets
- Access to the online store where fan merchandise can be purchased
- Services for members and fans
- Digital content, such as videos, press conferences and interviews
The services are aimed at all interested parties, regardless of origin, age or ability. The aim is to make the content and functions as accessible and user-friendly as possible.
Status of compatibility with accessibility requirements
The accessibility of the FCB's websites and mobile applications is an integral part of the ongoing development process. To this end, we are pursuing a continuous improvement process to increase digital accessibility in order to gradually eliminate identified deficits and shortcomings. Many areas of the websites and mobile applications are already very accessible and largely meet the applicable requirements for digital accessibility.
The criteria for assessing accessibility are the success criteria of the international accessibility standards, the standards of WCAG 2.2 and the European standard EN 301 549. The websites and mobile applications are not always fully accessible with the applicable standards and the above-mentioned standards due to continuous further development.
This information was created on 25.06.2025. It was based on a previous external conformity test to check the standards of WCAG 2.2 and EN 301 549.
Contact details
Do you have a comment or a note about barriers on this website or the mobile application? Please contact us via our whistleblower system, available at https://fcbayern.whistleblowing-software.com/.
Alternatively, you can contact us at the following address:
FC Bayern München AG
Legal & Compliance Departement
Säbener Straße 51-57
81547 Munich
E-Mail: legal@fcbayern.com
Responsible market surveillance authority
If you are of the opinion that our website or the mobile application still does not meet the legal requirements for accessibility everywhere, you can then contact the responsible market surveillance authority.
The centralized market surveillance body of the federal states for the accessibility of products and services (Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen - MLBF) will start its work as a new institution under public law on 28 June 2025 in Saxony-Anhalt, in the state capital Magdeburg.
You can contact the market surveillance body at the following address:
MLBF
c/o Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung Sachsen-Anhalt
Postfach 39 11 55
39135 Magdeburg
Telephone: (0391) 567 4530
E-Mail: MLBF@ms.sachsen-anhalt.de