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Customer Information for Disabled Persons

Advance Orders - Timeframes

It is usually possible to apply for tickets for any match fixture, even before the official fixture list is published by the DFL.

Visually impaired persons and wheelchair users can order tickets for the coming season from spring onwards (approx. in March). The exact opening date for ticket-orders will be published in advance on our home page: www.fcbayern.de.

Allocation of Tickets

The allocation of tickets is conducted in the form of a lottery, which generally gives all applicants an equal chance of success. The date of the application is no longer a critical factor. We do however reserve the right to terminate ticket applications for individual matches, should the demand exceed a set limit.

Members of FC Bayern Munich will be considered first.

Ticket Order – Prerequisites

The following information is required for all disabled ticket applications:

  • Complete address of the disabled applicant, including day time phone number.
  • Match fixture being applied for
  • A copy of the relevant disabled ID card/pass (both sides). If the document doesn't specifically read 'blind', please specify the nature of the visual impairment

Payment Methods

Credit card: 16-digit Visa, MasterCard number or 15-digit American Express card number, including the expiry date.

Direct debit: bank routing number, account number, name on account (only available from German bank accounts).

Disabled Ticket Prices

Special tickets for visually impaired persons or wheelchair users cost 5.00 EUR per person per match.

You may order tickets as follows:

By letter to:

FC Bayern Munich AG
Ticketing / Disabled Persons
Saebener Strasse 51 - 57
81547 Munich

Fax 1: +49 (0)89 642 81 333

Fax 2: +49 (0)89 699 31 8333

By email: handicap-tickets@fcb.de


Processing of Orders

Written orders are processed at the start of the advanced purchase phase, at least approx. six weeks before the match (exception: start of a new season, depending on the match schedule).

At least six weeks before the respective home match (after the fourth home match), every customer will receive a message from us stating if the application was successful, or if it had to be rejected.

Information for Visually Impaired Persons

Return of Tickets

In principal, tickets for visually impaired persons cannot be returned, just like any other ticket cannot be returned.

In exceptional circumstances, it is sometimes possible to provide a refund. Please contact our ticketing department for more information.

Please note: resale or auctioning of tickets for commercial purposes - for any reason - is strictly prohibited.

Your Visit to the Allianz Arena:

All home matches in the Allianz Arena are covered exclusively by two live sports commentators who summarise and analyse the action. If you are interested and would like to borrow special headphones for this purpose, then please take note of the following information:

  • Headphones can be obtained from the service desk inside the Welcome Zone West (located at blocks 101 - 103)
  • Pick-up is available up to two hours before kick-off
  • You will need your ID card as a security deposit
  • To make sure that you receive your headphones, please arrange pick-up at least 30 minutes prior to kick-off
  • You may return them up to one hour after the match has ended

Your seat is located in block 135. Please note that your ticket is only valid in connection with your disabled pass. We would also like to point out that only specific turnstiles at the entrances to the Allianz Arena are programmed to allow access with disabled tickets.

Information for Wheelchair Users

For legal reasons, wheelchair users are only permitted to view matches from the special designated areas.

A visit to one of our events with a regular ticket, or with a standing ticket, is strictly prohibited by order of the emergency services, due to evacuation and security protocol (wheelchairs could not be safely evacuated from normal stands in the case of panic, fire or emergency intervention).

With these restrictions in mind, 227 special places for wheelchair users have been developed in the Allianz Arena, all of which offer excellent views of the pitch and good access to emergency exits (this includes space for accompanying persons, who cannot be wheelchair users). The Allianz Arena has received several awards in this area.

For statutory and liability reasons (risk liability for the organiser), we cannot offer regular seats or standing room spaces in the Arena for wheelchair users. You must have a specific wheelchair ticket to attend an event.