FAQs for Bayern app tickets

An app ticket is stored, displayed and managed exclusively on a smartphone. To use it, you must also have the FC Bayern app or the Allianz Arena app installed. The app ticket serves as your admission pass to the event and is checked (scanned) electronically at the entrance. Quick and easy: all your tickets are automatically displayed in the wallet once you’ve logged into the app.

To use app tickets, you need to install the FC Bayern app or the Allianz Arena app on your smartphone. If either of these apps is already installed, app tickets will be automatically loaded into the app once your order has been successfully processed and you have logged in.

You can install the app directly via the link in the order confirmation email, or alternatively by searching for it in the Google Play Store or Apple App Store.

You will then need to log in. Please use the email address provided at the time of purchase, enquiry or forwarding.

Tickets will be made available on the app around two weeks before each match and will automatically appear there once you have logged in.
However, it is also possible to access and forward them earlier via the DTC.

An internet connection is only required to login / load the tickets into the app. However, your mobile phone must be charged. An internet connection is required, however, to transfer tickets to guests. We therefore recommend that you load the tickets into the app or transfer them to your guests well in advance of arriving at the stadium.

Select the relevant ticket in the app and tap ‘forward’ at the bottom. In the next step, enter the recipient’s email address or forward the ticket via a link (e.g. via text message or WhatsApp) and then confirm the forwarding. The recipient will then receive a notification via email or a message. Until the recipient has accepted the tickets, they will be displayed as “reserved (forwarded)”.

Forwarding is also still possible via the Digital Ticket Center (DTC).

You can cancel the transfer at any time in the app or in the Digital Ticket Centre (DTC) by selecting ‘Cancel transfer’ for the relevant ticket. The tickets can then be transferred again.

To ensure entry goes as smoothly as possible, you should forward the tickets to the people you’re attending the match with via the app.

Important: If you save all the tickets on your smartphone, you must enter the stadium together with your guests.

Only the person who ordered the ticket can forward app tickets. A ticket that has already been forwarded cannot be forwarded again by the recipient.

However, the person who ordered the ticket can revoke the forwarding at any time and then send it to a new recipient.

FC Bayern app tickets require the use of the FC Bayern app or the Allianz Arena app. We recommend using them exclusively within these apps. However, it is possible to add them to external wallets.

All iOS devices running iOS version 16.6 or later and all Android devices running Android 7.0 or later (virtually all devices on the market) are supported.

Please check your mobile phone settings to ensure you have enabled notifications for the FC Bayern app or the Allianz Arena app. Push notifications regarding your tickets will only be sent after your initial login. We recommend enabling ‘live activities’ in your settings; this will ensure that, in future, you receive your tickets directly on your home screen on matchday.

No. The app sometimes blocks screenshots to prevent them from being copied. You must therefore show your original app ticket on your smartphone at the entrance.

A smartphone with the FC Bayern app is required to gain entry to the Allianz Arena.

Please feel free to contact us if you are unable to gain entry using a smartphone – for example, if you are accompanied by other people.

+49 89 699 31 333

You can save multiple tickets in the app. This makes it easy for everyone to gain entry using a single mobile phone. This means you can bring along children or people who do not have a smartphone.

Of course, the staff on site will be happy to help should you require any individual assistance.

Don’t worry, the QR code will be decoded and displayed in good time on the day of the match. 

Upon entering the stand, we will, if necessary and upon request, issue re-entry passes for access to the relevant stand via the security staff on duty. Naturally, this does not apply to the standing area.

Yes, these are also available in the app. Please note that each parking ticket must be assigned a reference number for each match. It is possible to change the reference number. From the 2026/27 season onwards, only match-specific parking tickets will be issued; no annual passes will be available.

Further information on parking.