Return
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You can enter your order number and email address via the following link to check the status of your order or to cancel it.
Returns
All items ordered can be returned within 14 days.
The following products are excluded from return
• Individualized products (e.g. clothing with printing or embroidery)
• Sealed audio or video recordings and computer software if the seal has been removed after delivery
• Newspapers, magazines or periodicals
Handling of a return
1. We ask that you use the returns form available in the order summary when returning items. Customers are not obliged to do so.
2. Make a note on the return slip of the items you wish to return, including the reason and quantity. Place the return slip in the package with the goods. (Please only put the items listed on the return slip in the package to avoid delays in processing the return.)
3. please stamp the parcel sufficiently (insured shipping) and send the parcel at your expense to the following address: ITG GmbH Retouren c/o FC Bayern München AG Eichenstraße 400 85445 Schwaig, Germany.
4. the value of the goods will be refunded to you after receipt and inspection of the return by the payment method used by you. If you have any questions, please contact our customer service: store@fcbayern.com or +49 (0) 89 / 699 31 666 (Mon.-Fri. from 08.00 -20.00 hrs).
Right of withdrawal
The customer has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is fourteen days from the day on which the customer, or a third party designated by the customer (other than the carrier), took possession of the goods.
To exercise the right of withdrawal, the customer must inform FCB (FC Bayern München AG, Säbener Straße 51-57, 81547 Munich, Tel.: 089/69931-666, email: store@fcbayern.com) of their decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, email). The customer may use the model withdrawal form attached below or complete and submit another unambiguous statement electronically on our website, although this is not mandatory. If you make use of this option, we will immediately send the customer (e.g. by email) a confirmation of receipt of such a withdrawal.
To meet the withdrawal deadline, it is sufficient for the customer to send the notification of their exercise of the right of withdrawal before the withdrawal period expires.
Withdrawal form:
(If you wish to withdraw from the contract, please complete this form and return it.)
· To FC Bayern München AG, Säbener Str. 51-57, 81547 Munich, email: store@fcbayern.com:
· I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
· Ordered on (*)/received on (*)
· Name of the consumer(s)
· Address of the consumer(s)
· Signature of the consumer(s) (only for paper notifications)
· Date
_____________
(*) Delete as appropriate.
Consequences of withdrawal
If the customer withdraws from this contract, FCB shall reimburse the customer for all payments received from the customer, including delivery costs (with the exception of additional costs arising from the customer’s choice of a delivery method other than the cheapest standard delivery offered by FCB), without undue delay and in any event within fourteen days of the day on which FCB receives notification of the customer’s withdrawal from this contract. For this refund, FCB will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no event will the customer be charged any fees in connection with this refund. FCB may withhold the refund until FCB has received the goods back or until the customer has provided proof that they have returned the goods, whichever is the earlier.
The customer must return or hand over the goods to ITG GmbH Returns c/o FC Bayern München AG, Eichenstraße 400, 85445 Schwaig, without delay and in any event no later than fourteen days from the date on which they notify FCB of the cancellation of their contract. The deadline is met if the customer posts the goods before the expiry of the fourteen-day period.
The customer shall bear the direct costs of returning the goods.
The customer shall only be liable for any loss in value of the goods if such loss is attributable to handling of the goods that is not necessary for the purpose of inspecting their nature, characteristics and functioning.
NOTE: Exclusion of the right of withdrawal
Pursuant to Section 312g(2) of the German Civil Code (BGB), the right of withdrawal in distance contracts is excluded in particular for goods that are not prefabricated and for the manufacture of which an individual selection or determination by the customer is decisive, or which are clearly tailored to the customer’s personal needs (e.g. jerseys with individual flocking), sealed audio or video recordings or computer software, provided the seal has been removed after delivery, as well as newspapers, magazines or periodicals, with the exception of subscription contracts.
The right of withdrawal does not apply if the customer is a trader within the meaning of Section 14 of the German Civil Code (BGB), i.e. a natural or legal person or a partnership with legal capacity acting in the course of their commercial or self-employed professional activity when concluding the legal transaction.
Complaint/defective goods:
Please send us an email with a photo of the item to store@fcbayern.com with the following information:
Customer number, order number, name, address, telephone number for queries and a short description of the error shown in the picture.