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FAQs - Frequently Asked Questions

Orders and Processing

  • To process ticket applications we require the following information:

    • Contact details including address, email and telephone number
    • Match fixture being applied for
    • Number of tickets being applied for
    • Preferred ticket category
    • Payment method:
    • Credit Card: VISA, Mastercard, or AMEX – including expiry date
    • Bank transfer: only possible from German bank accounts for technical reasons
    • Please note: for online ticket purchases we accept credit card payments only

    If tickets in your preferred category are sold out, we will automatically adjust your order for other available categories. If you prefer not to be considered for alternative categories, then please mention this specifically in your application.

  • Tickets for the upcoming season can usually be applied for from March onwards, even before the exact fixture dates are confirmed by the DFL.

  • A confirmation of receipt will be sent to you via email as soon as your application with our ticket Web-Shop goes through. If you applied by post, and included an email address in your application, then your confirmation of receipt will also be sent via email; otherwise it will be sent via post.

  • Written orders are processed at the start of the advanced purchase phase, at least approx. ten weeks before the match (exception: start of a new season, depending on the match schedule). At least six weeks prior to the respective home match (beginning on the 4th home match day), every customer will receive a message from us stating if the application was successful or if it had to be rejected. For away games, tickets will be assigned after the opposition team has allocated our ticket quota.

  • Due to the exceptionally high demand for tickets, there is an upper limit on orders of Bundesliga matches as follows: 2/4 tickets per member; 25/50 tickets per fan club.

Delivery

    • Inside Germany: via DHL (PO Box addresses excluded)

    • Five days or less before match day: via express delivery (PO Box addresses excluded)

    • Overseas: via DHL “Europaket” (PO Box addresses excluded)

     

  • Printed tickets

    National shipping by DHL 5 €, international 10 €

    plus   2 € processing fee (ticket price up to 20 €)
               5 € processing fee (ticket price from 20 €)
               8 € processing fee (ticket price from 300 €)

    print@home tickets

    Sent via email

    plus   2 € processing fee (ticket price up to 20 €)
               5 € processing fee (ticket price from 20 €)
               8 € processing fee (ticket price from 300 €)

  • Yes it is possible to send the tickets to an alternative delivery address. Please note however that we cannot deliver to PO Box addresses.

Returning Tickets

  • No. the only exception is if the fixture date has been changed by the DFL.

Tickets

  • For matches that are not sold out you can purchase tickets at:

    ServiceCenter: Monday-Friday, 9:00 a.m. 6:00 p.m.

    Allianz Arena ticket office: weekdays from 1:00 p.m., Saturdays from 9:00 a.m., and Sundays from 12:00 p.m.

  • Exchanges are possible by paying the difference to one of the stewards just beyond security on match day (cash payments only!)

  • Infos here

  • You can find all our latest prices information at our: Price information page.

  • Yes, each individual visitor possess a valid ticket in order to pass through the entrance turnstiles at the Allianz Arena. For health and safety reasons, it is prohibited for children to attend a match without their own separate seat. The licensed maximum stadium capacity cannot be exceeded. Individuals who are not in possession of a valid ticket would be excluded from the relevant insurance policies. Further information is provided in our General Terms and Conditions, as well as in our ticket policy.

  • Gift vouchers for tickets are no longer available. Due to the exceptionally high demand for tickets, it was no longer possible to guarantee the usage of such vouchers.We do however continue to offer gift vouchers for our fan shops.

  • Referee Tickets are to be obtained at the “Kassencanyon Nord” in the central bus-parking area (“Busparkplatz Mitte”). Advance reservations are not possible. Tickets are available from one hour before kick-off while stocks last (valid referee identification is required). An allocation of Referee Tickets is obligatory under the rules of the Bavarian Football Association.

  • Eine immer aktualisierte Ticketinfo finden Sie im Bereich Ticketing unter „Aktuelle Ticket-Infos“.

     

    You can find all the latest ticket information in our:

    Tickets section

Wheelchair Users

  • FC Bayern Munich is happy to offer wheelchair guests a unique experience at the Allianz Arena.

    The 227 places for wheelchair users are spread around the stadium at the level of the entrance points to the lower stands (Overview).

    All wheelchair places have a rear barrier so that protection is offered, as well as convenient proximity to the main promenade. The nearby service personnel and stewards can offer any assistance required.

    For each wheelchair visitor, there is a folding chair for the accompanying person. Wheelchair tickets (which includes one accompanying person) are available from FC Bayern for €5,- each. Tickets are only available while stocks last.

    Read more at: Ticket information for wheelchair users!

Allianz  Arena

    • Weapons, aerosols, gas-cans, corrosive substances, colourants, any other substances or objects that could be used to cause physical harm or damage.
    • Drinks (over 0.5l), cups, flasks, bottles or cans with fragile parts or hard materials
    • Bulky items. This especially includes objects that due to their physical characteristics could cause harm to others or be used in a dangerous way, for example: banners, flags, ladders, stools, foldable chairs or boxes.
    • Flags (over 1.5m) and banners with messages that are morally reprehensible or could cause offence.
    • Alcoholic beverages of any kind
    • Cosmetic products in glass bottles, deodorants, nail-scissors, etc
    • Selfie sticks
    • Fruit

  • The car park is open daily from 9:00 a.m. to 8:00 p.m. (on match days from 8:00 a.m.)

    The stadium always opens two hours before kick-off.

  • You can pick up an “Arena Card” in and around the stadium.  There are 48 points in the south end of the stadium and six on the north side. Additionally there are 50 mobile vendors and numerous special card top-up stations (“Aufwertstationen”) inside the stadium.

    For more detailed information about the stadium, please visit the homepage of the Allianz Arena.

Do you have further questions?

  • If you have a query that has not been answered in our FAQ’s, then please feel free to contact us (Mon-Fri, 8:30 a.m. to 8:00 p.m)

    FC Bayern München AG
    Ticketing
    Säbener Str. 51-57
    81547 Munich

    Tel.: +49 (0) 89 / 699 31 333
    Fax:+49 (0) 89 / 699 31 8333
    Email: tickets@fcb.de