FAQs - Frequently Asked Questions
Orders and Processing
What should I be aware of when ordering tickets?
When can I order tickets for the season ahead?
Has my order been received?
How will my order be processed?
How many tickets can I order for an individual match?
How will my tickets be sent?
How much does shipping/delivery cost?
Can you send tickets to an alternative delivery address?
Can tickets be returned/refunded?
Where can I purchase tickets on match day?
I have a concessionary ticket but need a normal ticket!
I have a full price ticket but need a concessionary one!
How much does a ticket cost?
Do I need a ticket for my child?
Can I buy gift vouchers that can be used for tickets?
Where can I collect a “Referee Ticket” (“Schiedsrichterkarten”)?
Where can I find up-to-date ticket information?
What am I not allowed inside the stadium?
When does the car park open?
Where can I acquire one of the special cards needed for purchases in the stadium?
What is 3D-Secure procedure for payment with credit card?
Do you have further questions?