As of 15 February 2016, the EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes related to their online order without having to go to court. The dispute resolution platform can be accessed via the external link http://ec.europa.eu/consumers/odr/.
Please note that we do not currently participate in this alternative dispute resolution procedure. You can reach us by e-mail at service@fcbayern.com