FAQ
Order
Has the order arrived?
If an order number is displayed after sending the order, we have received the order.
After sending the order, an order confirmation will be sent automatically. If you do not receive an order confirmation, this may be due to an incorrect e-mail address or your spam blocker. In this case, please contact our customer service.
Delivery
Shipping costs
Shipping costs Germany:
For delivery per delivery address:
-Shipping costs: € 4,95 (No shipping costs from a goods order value of € 65,00 / Applies only in Germany).
- No shipping costs from a goods order value of € 65.00 (applies only in Germany), the cash on delivery charge remains unaffected.
Shipping costs abroad:
- Austria: € 6,95
- Europe (incl. non-EU countries): € 9.95
- USA: € 19,95
- World: € 19,95
Note on import and customs charges:
Orders to foreign countries may be subject to import charges and taxes, which are levied once a delivery reaches the country of destination. Any additional costs incurred for customs clearance are to be borne by the recipient. Customs regulations vary from country to country. FC Bayern has no influence on the fees and cannot provide any information on this. For further information, please contact your local customs authorities.
Duration of delivery
Approx. 5-7 working days if fully available.
How do we deliver?
DHL/Deutsche Post AG.
Availability of the products
Are ordered products always delivered?
If the products are discontinued, stock shortages may occur if orders are placed at the same time. Appropriate information will be sent.
Is it possible that products will be available again later?
Due to returns, this may happen in some cases.
Is partial delivery automatic?
No, unless the subsequent delivery date of certain articles is delayed enormously. In these cases, FCB is entitled to make partial deliveries.
Return
Cancellation policy
Right of withdrawal:
The customer has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which the customer acquires, or a third party other than the carrier and indicated by the customer acquires, physical possession of the goods. In the case of a contract relating to multiple goods, the withdrawal period will expire after 14 days from the day on which the customer acquires, or a third party other than the carrier and indicated by the customer acquires, physical possession of the last good.
To exercise the right of withdrawal, the customer must inform FCB (FC Bayern München AG, Säbener Str. 51-57, 81547 Munich, Tel.: +4989/69931-666, email: store@fcbayern.com) of their decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). The customer may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for the customer to send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal:
If the customer withdraws from this contract, FCB must reimburse to the customer all payments received from the customer, including the costs of delivery (with the exception of the supplementary costs resulting from the customer's choice of a type of delivery other than the least expensive type of standard delivery offered by FCB), without delay and at the latest within fourteen days from the day on which FCB received the notification of his withdrawal from this contract. FCB will carry out such reimbursement using the same means of payment as the customer used for the initial transaction, unless the customer has expressly agreed otherwise; in any event, the customer will not incur any fees as a result of such reimbursement. FCB may withhold reimbursement until FCB has received the goods back or the customer has supplied evidence of having sent back the goods, whichever is the earliest.
The customer must send back the goods or hand them over to FC Bayern München AG, Säbener Str. 51-57, 81547 Munich, without delay and in any event not later than 14 days from the day on which the customer communicates their withdrawal from this contract to FCB. The deadline is met if the customer sends back the goods before the period of 14 days has expired.
The customer will have to bear the direct cost of returning the goods.
The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
NOTE: EXCLUSION of the right of withdrawal
Under section 312g (2) German Civil Code (BGB), goods that are not pre-fabricated and the production of which is governed by an individual choice of or decision by the consumer, or that are clearly tailored to personal needs of the consumer are excluded from the right of withdrawal in distance contracts. This includes individualized products (e.g. clothing with printing or embroidery), sealed audio or video recordings or computer software, if they were unsealed after delivery, and newspapers, journals or magazines, with the exception of subscription contracts for the supply of such publications.
The right of withdrawal does not apply if the customer is an entrepreneur as defined in section 14 German Civil Code (BGB), i.e. a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.
When returning goods, please use the return slip enclosed with the invoice. The customer is under no obligation to do this.
Returns without return sticker / return shipments
Please return the goods with a copy of the invoice or the receipt. Please enclose a covering letter stating the reason for the return. We will refund the purchase price to you using the method of payment you selected when making the payment. We kindly ask you to stamp the parcel sufficiently and to send it insured. Unstamped/unfree returns cannot be accepted.
Note according to the battery law
Batteries are used in some products sold by us. Batteries must not be disposed of with household waste. End users are legally obliged to return all used batteries and accumulators, e.g. to public collection points or where batteries are sold. Batteries are marked with a crossed-out dustbin and with one of the chemical symbols
Cd (= battery contains cadmium)
Hg (= battery contains mercury)
Pb (= battery contains lead)
marked. You can return used batteries free of charge to the following address: FC Bayern München AG, Säbener Straße 51-57, 81547 Munich or at any of our stores.
Payment options
Europe
By credit card (card number & validity)
Via PayPal
My account
Use the advantages of your customer account!
In your customer account you can view your orders and change your master data. Furthermore, would you like to know where your delivery is? Then take a look at our delivery status.
LOGIN
At the top right next to the search you will find the login area. Here you can log in with your e-mail address & password.
REGISTER NEW
If you do not yet have an FC Bayern user profile, please also click on the icon at the top right next to the search. Here you can register and create an account with your e-mail address & password.
New customer
If you have not yet ordered in our store, click on the button "TO CHECKOUT" in the shopping cart.
Here you can now decide whether you want to create a new "myFCB account" , or continue as a "guest".
Existing customer
As an existing customer, click in the shopping basket on the button
"TO THE CHECKOUT".
Click on "Login" and enter your e-mail address and password.
Members
Club / Fan Club / Kids Club members receive a 10% discount on fan articles.
If you are an existing member, please click on the button
"TO THE CHECKOUT" BUTTON.
In order to receive the discount, you must "Register" here with the e-mail address stored in the respective member account.
If you have not yet ordered from our store, please first create a new customer account on the myFCB platform and then use it to log in to our store.
Registration does not work
If registration or logging in via your user account does not work, please contact us and describe exactly what error message was displayed. (A screenshot would be helpful)
service@fcbayern.com
Hotline: +49 89 69931 666
Discounts
Members
Club / Fan Club / Kids Club members receive a 10% discount on all fan merchandise. Excluded are non-discountable goods such as sale items, member items, vouchers and shipping costs. Of several applicable discounts, the highest applies in each case.
Note for online shopping:
The discount is automatically granted when you log in to the Online Store with the email address stored in the respective member account.
If you have not yet ordered from our store, please first create a new customer account on the myFCB platform and then use it to log in to our store.
Note on purchasing on site:
Members & KidsClub members simply show their membership card at the checkout. Fan club members need the ID of the fan club chairman when shopping on site.
Contact
Contact information
Telephone: +49 89 699 31 666
Monday-Friday 8:00-20:00 hrs.
Fax: +49 89 / 6 13 24 51
E-mail: store@fcbayern.com
Address:
FC Bayern Munich AG
Säbener Str. 51-57
81547 Munich
Consulting
Consulting
Shipping & Delivery
Shipping & Delivery
Payment