FC Bayern Basketball FAQ

How do I get tickets for FC Bayern Basketball home games?

Tickets can be purchased via our ticket shop. Here you can select the desired match and seats and then select any discounts in the shopping basket. As soon as you are logged in, you can finalise your ticket purchase for the desired match by paying with PayPal or credit card.

 

When does the pre-sale start for the home games?

The pre-sale for our home games starts about 6-8 weeks before the game, so it's worth checking the ticket shop regularly.

 

How do I receive my tickets after purchasing them?

After purchasing your ticket, there are two ways to receive it: 

1. Using the FCBB fan app: All your ticket(s) are available for download via the FCBB fan app after booking. It is available free of charge for Android on Google Play and for iOS users in the App Store in German. To do this, log in with the email address you used to buy the tickets.
2. Via your customer account: You can download your ticket(s) after booking via your customer account in .pkpass format or as a PDF. You can log in via our online shop at the top right by clicking on Login/Register. Via the ‘My tickets’ tab, then ‘Ticket info’, you can either select the ‘Download mobile ticket’ action via the dropdown to receive your ticket(s) in .pkpass format or the ‘Print at home’ action to receive your ticket(s) as a PDF. You can open the .pkpass format with the Wallet app on your iPhone. Android users will need a comparable app, such as ‘WalletPasses’. When downloading as a PDF, it is not necessary to print out the PDF document; you can show it on your smartphone without using paper.

 

What do I do if my name is on the ticket or on my season ticket?

Our tickets are generally transferable, but only if they are passed on in accordance with section 8.3 of our GTC.

 

How do I transfer or give a ticket to someone else?

To transfer your tickets, the first step is to register in our ticket shop. In the next step, click on your name and the “My tickets” field will appear under this tab. Select the ‘Ticket Info’ field for the desired game and then select the ‘Transfer Tickets’ action via the drop-down menu. In the last step, you must enter the recipient's details and the tickets can be transferred to the recipient. Make sure that the recipient's email address is entered correctly and that the person logs in with the same email address or creates a customer account. If the e-mail has not arrived, the recipient can alternatively log into the customer account using the corresponding e-mail address (it must be the same e-mail address to which the tickets were transferred) and accept the transferred ticket here. However, if the transfer does not work, the sender of the ticket can cancel the transfer themselves in their portal. Simply select the ticket under My tickets and then select the ‘Cancel transfer’ action via the dropdown menu. The transfer can then be carried out again.

 

How can I cancel my ticket?

Cancellation of tickets is generally not possible. Please send an email stating the reasons to basketball-tickets@fcbayern.com to find a solution to your request.

 

Do you need a ticket for a child?

Yes, everyone needs a ticket, as the electronic access control system means that no-one can enter the hall without a valid ticket. For safety and fire protection reasons, it is not permitted for children to sit on an adult's lap and not have their own ticket. The authorised maximum capacity may not be exceeded due to legal regulations. Persons who do not have a valid admission ticket are excluded from insurance cover. Children aged 0-13 receive a 50% discount on the day ticket price.

 

What do I do if I receive the error message: “An error occurred while authenticating the payment” at the end of my ticket order?

There may be an account lockout or you may have to create a new password under “Forgot password”. As you already have a valid customer account with FC Bayern or FC Bayern Basketball, your account may be blocked. In this case, please send an e-mail to basketball-tickets@fcbayern.com and we will help you to solve the problem.

What discounts are available?

Young people aged 14-17, students and trainees receive a 30% discount on the day ticket price and are required to bring proof of this on the day of the match. There is a 50% discount on the day ticket price for senior citizens over 65 and people with severe disabilities, including the accompanying person, as well as all children aged 0-13.

 

What discount does the person accompanying a severely disabled person receive?

Both severely disabled persons and accompanying persons (if shown as B on their ID card) receive the 50% discount ‘Severely disabled persons from 50%’. You can select this in the shopping basket under the discounts tab.

 

How can I book discounted tickets?

Discounted tickets can be booked via the best seat search and at the end of your order in the shopping basket of the ticket shop. The best seat search function is located directly to the right above the hall plan on the page of your selected match. The best seat search allows you to select the discount for each ticket area. At the end of the shopping basket, you can adjust and book the tickets with the corresponding discount via a tab displayed.

 

How do I change a discounted ticket to a full-price ticket?
Example: I bought a ticket for my child, but now a friend is accompanying me to the match.

That's no problem, an upgrade ticket can be purchased at the upgrade ticket office on gameday. The cost of this is the difference between the discount level and the day ticket price. In principle, tickets can only be changed from a reduction to the normal price, but not the other way round.

The upgrade ticket office opens 90 minutes before kick-off on match days.

In BMW Park, the upgrade box office is located at box office 3 on the right-hand side in front of BMW Park.

In SAP Garden, the upgrade cash desk for our public customers is located at ticket counter T2.

 

What is the REWE family block?

The REWE family block is a discounted ticket offer especially for families and is located in ticket area 5. The prerequisite for booking is at least one adult and one child up to and including 13 years of age, but then unlimited accompanying persons can come along (e.g. also a child over 13 years of age). The ticket in the REWE family block costs €15 per person.

 

What is the student and trainee block?

The student and trainee blocks are a discounted ticket offer for students and trainees. A valid student or trainee ID must be presented on the day of the match. The ticket in the student and trainee block costs €10 per person and is available at selected home matches.

 

What does the ‘Visually impaired’ category mean?

We only release the ‘Visually impaired’ category for games that are almost sold out. As the name suggests, visibility is slightly restricted in these seats, but this only applies to people who are shorter than 1.70 metres.

 

What ticket offers are available?

Whether you are a family, student, children's birthday party or group - we have the right offer for you:
Ticket Offers Overview
Group Offers
Children's Birthday
Business Groups

 

How do I get tickets for FCBB away games?

You can book away tickets for our Basketball Bundesliga as soon as they are available in the away ticket shop. Away tickets for the EuroLeague can be requested via basketball-tickets@fcbayern.com, stating the match day and the number of tickets required as well as your customer account details.

How can I purchase tickets for wheelchair users?

Depending on availability, wheelchair tickets can be booked directly in our online shop for the desired match date. Wheelchair tickets include a total of two tickets, one for the wheelchair user and one for the accompanying person.

 

Where can I park or access the BMW Park as a wheelchair user?

The parking spaces for wheelchair users at BMW Park are located directly on the right after the entrance to Grasweg.
The entrance to the wheelchair access is on the right-hand side at Siegenburgerstrasse 45 at BMW Park near the Business Lounge entrance.

 

Where can I park or access the SAP Garden as a wheelchair user?

The parking spaces for wheelchair users in the SAP Garden are located in the Olympia Parkharfe at block 1.
As a wheelchair user, you can report to the emergency call button on the exit pillar at the exit so that the car park operator can allow you to exit free of charge. You will also be informed of this by the staff positioned at block 1.

Wheelchair users can access via wheelchair gates at entrances E1 and E3. Wheelchair users with VIP tickets can access the hospitality area barrier-free via entrance E10.

 

What discount do I get with a disabled person's pass from 50 GdB?

You are welcome to buy a 50% discounted ticket in our online shop in ticket areas 1 to 7. To do so, select the discount level ‘Severely disabled persons from 50 GdB and senior citizens from 65 years of age’ in the shopping basket.

Your accompanying person (if shown as B on your ID) will also receive a 50% discount with the same discount level.

Please carry the relevant disabled pass with you on the day of the match, as admission cannot be guaranteed without proof.

 

What special features apply to people with a severely disabled person's pass with 100 GdB?

Persons with a degree of disability of 100 and a B on their disabled person's pass receive a free ticket for the accompanying person. You can send a ticket request stating the desired match date directly to basketball-tickets@fcbayern.com.

Please carry the relevant disabled pass with you on the day of the match, as admission cannot be guaranteed without proof.

When does the BMW Park open?

The BMW Park opens 90 minutes before tip-off and our box offices also open 90 minutes before tip-off. For our VIP ticket holders, the entrance to the BMW Park VIP Lounge opens 120 minutes before tip-off. Our Business Lounge opens 90 minutes before tip-off.

 

How do I get to the BMW Park?

The hall can be reached on foot from the Westpark underground station (U6/approx. 1.1 km), the Heimeranplatz underground and S-Bahn station (U4, U5, S7/approx. 0.8 km) and the Fachnerstrasse stop (Tram 18/approx. 0.8 km). The Siegenburger Straße bus stop (bus 63/ approx. 0.3 km) is located in the immediate vicinity of the exhibition centre.

During FCBB home matches, MVG will offer increased bus frequency from the Heimeranplatz and Westpark stops to Siegenburger Straße from 75 minutes before the start of the match and after the match.

Visitors to FCBB home matches will have the opportunity to purchase day parking tickets for the nearby open-air car park (432 spaces) for EUR 5 per match day. These are only available on the day of the home game at the entrance to the car park (Siegenburger Straße 65, opens 3 hours before the start of the game, only cash payment possible).

Additional parking is available at the Heimeranplatz P+R underground car park (Garmischer Straße 19) for a reduced fee of just 1.50 euros. The convenient transfer to BMW Park is possible on home match days thanks to the increased MVG bus frequency from the Heimeranplatz stop.

Please note that your ticket is NOT valid as a ticket for public transport.

 

What does the hall plan look like?

Here you find our BMW hall plan.

 

Where is the FCBB fan area located?

The FCBB fan area is located in the southern part of the arena and is a standing area. The standing area is signposted as Arena Süd in BMW Park.

 

Where is the guest area located and how can these tickets be booked?

Depending on the match, tickets for the guest block can be booked via our guest shop. Guest fans are generally located in blocks K1 to L4, depending on the match day. Our guest fans are generally seated above the Arena Nord and ticket prices also vary from match day to match day.

 

What items may not be taken into the BMW Park?

For your safety, it is not permitted to take bags and rucksacks larger than DIN A4 format with you, nor to take the items listed in the overview of prohibited items in the BMW Park.

These items will be refused at the entrance by our security staff.

 

Where can I find the BMW Park hall regulations?

Here you can find the current BMW Park hall regulations.

 

How do I reach the SAP Garden?

You can reach the SAP Garden in many different ways:

Public transport

We recommend travelling to and from the venue by underground. You can also get to SAP Garden easily by bus and tram. Here you will find a detailed overview of travelling to SAP Garden by MVV. Please note that your ticket is NOT valid as a ticket for public transport.

Cars

There are approx. 3,500 parking spaces in the car park in front of the SAP Garden, which can be reached via Toni-Merkens-Weg or via Bundesstraße 2R.

Please note that the SAP Garden has no other official car parks apart from the Parkharfe, which can lead to increased traffic.
Address: Toni-Merkens-Weg 4, 80809 Munich

 

By bike

There are 600 free parking spaces for bicycles at SAP Garden, located in front of entrance E3. You can find an overview of all entrances in the SAP Garden site map.

 

How can I purchase a parking ticket for the parking harp in front of the SAP Garden?

You can book car park tickets online in advance or purchase them on site on the day of the match.

If the car park is full to capacity, there may be waiting times at the exit after the end of the event. To reduce the waiting time during the payment process, you can pay at the pay machine immediately after entering the car park. Each exit ticket also has a QR code that you can scan with your smartphone. You then have the option of paying the parking fee digitally by credit card.

A standardised parking fee is charged for parking periods of up to 24 hours.

 

What does the SAP Garden hall plan look like?

Here you can find the current SAP Garden hall plan.

 

Where is the guest area located and how can tickets be booked for it?

Depending on the game, tickets for the guest block can be booked via our guest shop. Guest fans are generally located in blocks 011 to 010 or beyond, depending on the match day and demand.

 

Which items may not be taken into the SAP Garden?

For your safety, it is not permitted to take bags and rucksacks larger than A4 format or umbrellas into the SAP Garden. It is also prohibited to take the items listed in the overview of prohibited items into the SAP Garden.

Larger bags can be deposited in front of the SAP Garden at entrance E1 for a fee (cash payment only).

For detailed information, please refer to the SAP Garden house rules.

 

Which entrance should I use?

Public day ticket holders are requested to use entrances E1 and E3, the nearest entrance is printed on the ticket. Only our Public season ticket holders are permitted to enter via E7, our VIP customers enter via E10.

 

Where can I find the site plans of the SAP Garden?

Here you can find an overview of all SAP Garden site maps, so you know exactly where the nearest toilet, FCBB fan shop or kiosk is located at

 

What food is offered at the kiosks in SAP Garden?

You will find the following delicacies at the kiosks in circulation, with something for every taste:

Level 00
KIOSK 1: Bratwurst | Currywurst | French fries
KIOSK 2: Döner | Falafel | French fries
KIOSK 3: Burger | French fries
KIOSK 4: Pop Up
KIOSK 5: Best of Bavaria
KIOSK 6: Bratwurst | Steak | French fries

Level 01
KIOSK 7: Waffles | Nachos | Almonds | Popcorn
KIOSK 8: Best of Bavaria
KIOSK 9: Vegetarian | Vegan
KIOSK 10: Bratwurst | Steak | Currywurst | Fries
KIOSK 11: Pinsa | Pasta

Please note that you can only make cashless payments at all kiosks in the SAP Garden and can also obtain drinks carriers there on request.

 

How does the ‘Mobile Order’ function work at the SAP Garden kiosks?

New in the SAP Garden is the ‘Mobile Order’ feature in the FCBB Fan App. Click on Arena and then SAP Garden in the navigation bar to access the mobile order service. Then simply order food and drinks via smartphone and pick up your order at the selected kiosk. This way you can easily avoid queues at the kiosks!

 

Where are the FC Bayern fan shops located?

You will find our main store including changing rooms on level 0 at block 022. You will find another, smaller store on level 0 at block 016, as well as on level 1 at block 113.

 

Where is the smoking area in the SAP Garden?

The public smoking area is located at entrance E7 on level 1.

 

Where is the restaurant in the SAP Garden located?

The ‘HENRY | Café - Restaurant - Bar’ is the SAP Garden's public restaurant, which is also open outside of event days (Tuesdays to Sundays from 11:00 to 17:00).

The restaurant is located on Level 1 and is easy to reach via the west side at entrance E7. The restaurant is free and open to the public from the outside during opening hours. Only on event days can the Henry only be visited with a valid ticket for the event.

On event days, the restaurant is closed to the public from the outside. In other words, as soon as you have entered the SAP Garden at one of the entrances with a valid ticket for the respective event, you can enter the restaurant via the circulation. After your visit to the restaurant, you can easily return to the SAP Garden and your seat.

 

What regulations apply to high-security games?

For home matches that are categorised as high-security matches, there is an absolute ban on bags in our venues. All information about a high-security match will be communicated in good time in our gameday newsletter and on social media.

 

Where can I find the SAP Garden hall regulations?

Here you can find the current SAP Garden hall regulations.

How can I purchase VIP tickets for the SAP Garden?

Our VIP tickets for the SAP Garden are only available on request. Here you can find all information about our offers: Business & VIP Tickets: Hospitality offers of the FCBB

 

What different hospitality areas are there in SAP Garden?

There are four exclusive hospitality levels available in the SAP Garden:

Level 1: This level is reserved exclusively for our partners and box customers. If you are interested in our box, please contact basketball-vip@fcbayern.com.

Level 0 and Level 2: Depending on availability, day tickets can be purchased here. Both levels offer permanently assigned table seats, which are noted on your ticket. The corresponding seats are located in the main stand and offer a first-class view of the action.

A special highlight awaits you on level 2: our VIP terrace. Here, the seats are just a few metres away from the tables, so you can enjoy an exceptional hospitality experience in a relaxed atmosphere.

On level -1, you will find a special treat that is unrivalled in Europe: The Courtside Club is the ‘most wanted’ room in the SAP Garden. In an exclusive ambience, guests can experience the players' tunnel up close in this select club with its own bar and buffet. The digitally playable glass wall transforms the room into a multivisual experience. Product presentations, for example, can be made multidimensional and experienced with all the senses. Once you've been here, you'll be back.

Get an impression of our different hospitality areas!

 

Which entrance can I use to enter with my VIP ticket?
VIP day ticket and season ticket customers enter via VIP entrance E10.

 

Are there separate car parks for VIP customers?
No, only our VIP season ticket customers are entitled to separate car parks. VIP day ticket customers as well as public day ticket customers can park in the car park in front of the SAP Garden, which can be reached via Toni-Merkens-Weg as well as via Bundesstraße 2R.

Address: Toni-Merkens-Weg 4, 80809 Munich

 

To avoid stress on match day, you can book car park tickets online in advance. Alternatively, they can also be purchased on site on match day.

 

If the car park is full to capacity, there may be waiting times at the exit after the end of the event. To reduce the waiting time during the payment process, you can pay at the pay machine directly after entering the car park harbour. Each exit ticket also has a QR code that you can scan with your smartphone. You then have the option of paying the parking fee digitally by credit card.

 

A standardised parking fee is charged for parking periods of up to 24 hours.

Ab welchem Alter können Kinder allein in den BMW Park / den SAP Garden? 

• 0 to 6 years: No entry permitted unless accompanied by a parent or guardian. 
• 6 to 12 years: Only when accompanied by a parent or legal guardian (proof must be provided on request).
• 12 to 16 years:
• Tip-off 4 pm: Possible without the accompaniment of a parent or guardian if the event ends before 8 pm and the way home is before 8 pm.
• Tip-off 6 p.m. or later: only possible if accompanied by a parent or guardian (this must be verifiable on request).
• 16 to 18 years:
• Tip-off 4 pm: possible without being accompanied by a parent or guardian.
• Tip-off 6 p.m. or later: possible without being accompanied by a parent or guardian if the event is finished before midnight and it is possible to get home before midnight.
• If the event lasts longer than midnight or a way home before midnight cannot be guaranteed, then a parent or guardian must also be present (this must be verifiable on request).

Where are food and drink vouchers deposited on game day?

Vouchers for our packages are available at the Info Point and Service Desk. The info point in BMW Park is located on the right-hand side of the main entrance in the foyer, the service desk in SAP Garden is located at Blok 005/006 on level 0. The vouchers are deposited in your name or the name of the ticket purchaser and can be collected directly on site and redeemed at the relevant kiosks.

 

How can I purchase ticket vouchers?
You can book a voucher of the desired value via our ticket shop. We have offers in various price categories and you can easily put together your voucher value and then print it out at home. Purchased vouchers are valid for 3 years and can be redeemed for all FC Bayern Basketball home games, regardless of the venue.