FC Bayern Erlebniswelt

FAQ – Frequently Asked Questions

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  • FC Bayern Erlebniswelt
    Allianz Arena, Level 3
    Werner-Heisenberg-Allee 25
    DE-80939 München

    Tel.: +49 89 699 31-222
    Fax.: +49 89 20 05-40 88

    Please note that wheelchair users and families with pushchairs are advised to use the signposted elevators. Please follow signs for "Lift FC Bayern Erlebniswelt / Arena Touren"

  • FC Bayern Erlebniswelt

    Monday to Sunday, 10:00 to 18:00 (except Christmas, New Year's Eve, and New Year's Day)
    Please note that the opening hours may differ from the above on FC Bayern matchdays. Only persons with a valid match ticket may enter.
    The FC Bayern Erlebniswelt will remain closed on TSV 1860 München match days.

    Arena tours

    Guided tours take place daily, including Sundays and national holidays (except Christmas, New Year's Eve, and New Year's Day). Arena tours do not take place FC Bayern home match days and during special events.

    Tours start:

    German language: 11:00 | 13:00 | 15:00 | 16:30
    English language: 13:00

    Additional tours will be provided if there is sufficient demand.
    In order to avoid waiting times we recommend to purchase tickets before your visit. You can book ticket online here.

  • Safe lockers are available for visitors in the foyer of the FC Bayern Erlebniswelt. They are emptied every evening, so any forgotten items will be removed and can be retrieved at the lost property office at the information counter of the Allianz Arena.

  • Our daycare center (="Spielwelt") is open for children between the ages of 3 and 9. Trained caretakers will be monitoring the area daily during normal opening hours, so your child will be taken care of for free. The area can be accessed via stairway E, or on level 3, next to the Arena Bistro.

  • Wheelchair users have barrier-free access to pathways leading from the centre/north bus parking lot via the Esplanade to the large promenade on Level 2. From there you have access to the elevators marked "Lift FC Bayern Erlebniswelt/ Arena Touren", which will take you to the foyer of the Erlebniswelt on Level 3, as well as to our indoor-beer garden ("Paulaner Biergarten"/"Hacker-Pschorr FanTreff").

    Barrier-free transportation is possible within the FC Bayern Erlebniswelt and throughout the Level 3 area. The exit for wheelchair users and pushchairs is elevator T4 in the FC Bayern Megastore on Level 2.The 75-minute “Handicapped Tour” of the Allianz Arena was designed specifically for wheelchair users, mobility impaired visitors and seniors.

    You will be guided comfortably through the various levels of the stadium via elevator, and can experience the wonders of the Allianz Arena from multiple perspectives. Some areas of the Arena may be closed off for security purposes or during certain events.

    For more information concerning the Handicapped Tour please call Tel.: +49 89 699 31-222 (Mon-Fri from 8:30 to 18.00).

  • Individual tickets

    Visitors can purchase and pick up tickets for the FC Bayern Erlebniswelt and Arena Tours in the foyer of the FC Bayern Erlebniswelt on Level 3, which can be accessed via stairway L.

    Tickets for the FC Bayern Erlebniswelt and for Arena Tours can also be purchased via our online ticket service, or from our service team. Simply call tel.: +49 89 699 31-222.

    Group tickets

    For group reservations (20 persons or more) please contact our service team on tel.: +49 89 699 31-222 (Mon-Fri from 8:30 to 18:00).
    You can also find out more about our complete range of tours (VIP Tour, Kids Tour, Handicapped Tour, etc.), as well as information regarding FCB KidsClub children's birthdays by visiting the Allianz Arena website.



    Adults (14 years +)


    Children 6-13 years old


    Children 0-5 years old

    free entry

    Concessions (for members, school children, apprentices, students, pensioners (65+), and severely disabled persons; all of the above must have valid identification)*


    Group of adults (20 persons or more)**


    School classes/group of children (20 persons or more)**


    Group of children 0-5 years old (minimum 13 children, 2 accompanying adults)**


    Audio guide

    €3/audio guide (German, English, Italian, Spanish, French, Portugese, Polnish, Russian, Chinese, Japanese, Arabic)



    Adults (14 years +)


    Children 6-13 years old


    Children 0-5 years old

    free entry

    Concessions (for members, school children, apprentices, students, pensioners (65+), and severely disabled persons; all of the above must have valid identification)


    Group of adults (20 persons or more)**


    School classes/group of children (30 persons or more)**


    Group of children 0-5 years old (15 persons or more)**


    *Members (only for admission to the FCB Erlebniswelt and combi-tickets), school children, apprentices, students, pensioners (65+), and severly disabled persons; all must show valid identification.

    **Please note: Group reservations must be made in advance exclusively by contacting our Service Team on tel.: +49 89 699 31-222 (Mon-Fri 8:30 to 18:00). Please contact our Service Center for information about individual offers, additional group prices, and special conditions for tour guides and accompanying persons.

  • You can purchase FCB Erlebniswelt vouchers for all FCB Erlebniswelt and arena tour ticket categories (FC Bayern Erlebniswelt, Arena VIP Tours and Combi tickets). They are only valid for the service indicated on the voucher, and cannot be transferred to other services offered by FC Bayern München AG (such as fan articles, match tickets, etc.)

    The vouchers must be exchanged for valid FCB Erlebniswelt/arena tour tickets at the ticket desk. The printed voucher is NOT a valid entrance ticket. If you have received a voucher please contact the above service number before your visit for information regarding the expected number of visitors for that day.

    Other vouchers (such as gift vouchers for FC Bayern München AG) cannot be exchanged for FCB Erlebniswelt or arena tour tickets, as they are not valid for this purpose.

  • An audio guide system is available to visitors of the FC Bayern Erlebniswelt. The audio guide service costs €3/person. The audio guide can be booked online or via our call centre, or can be rented at the ticket desk. It is available in different languages. Please check our website for your preferred language.

    A  children's audio guide is also available in German language.

Online ticket service

  • Please visit and click on the tab marked “Login". Please follow the instructions and enter the requested data. Once you have completed the sign-up process we will send an activation code to the email address you provided. Enter the activation code into the required field to activate your account.

  • The email with the activation code, which will be sent to the provided email address, will also contain a link {https://xyz.-...=activation}. When you click on the link you will be sent to the activation page, where you will be asked to enter your username and the activation code.

    Once you have completed this step your account will be activated, and you will be able to use the ticketing service of the FC Bayern Erlebniswelt.Please remember to log in to our homepage using the username and password you entered previously. DO NOT USE THE ACTIVATION CODE!

  • There are a few possible reasons why you may not have received an activation code. Please check that you have not made a spelling mistake while entering your email address, or whether the safety settings of your email programme automatically send emails from FC Bayern to the “Spam” folder. If you cannot find a solution to the problem please send your username and your correct email address to, so we can send you a new activation code.

  • Please make sure that you are trying to log in with the correct username and password, and not with the activation code. The system cannot recognise spelling mistakes! If you have entered everything correctly and still cannot log in, please send us an email with your username so we may check your account.

  • If you have forgotten your password, please send an email with your username to We will check your account and send you the “secret question” you first answered when you registered. Once you have repeated the correct answer we will reset your account, and you will receive a standard password, which can be changed later on.

    If you have forgotten your username please send us an email with the email address you used during registration. We will check the system data and see what we can do to help you. For data security purposes we will not ask you for your password.

  • We require the following information to process any online reservations:

    • Complete mail address, telephone number, and email address
    • Choice of ticket (FCB Erlebniswelt, Arena VIP Tour or Combi ticket)
    • Number of tickets
    • Possible reduction(s)
    • Method of payment:Credit card: VISA, MasterCard or AMEX with expiry date Direct debit: Only available for German bank accounts for technical reasons.

    Please note that online reservations and reservations made via phone can only be paid via credit card. We require written direct debit authorisation for payment via direct debit.

    Direct debit is only available for German bank accounts for technical issues.

  • Once the transaction has taken place you will receive confirmation of your reservation via email, which will include your reservation number, your print@home ticket(s), our General Terms and Conditions and an invoice for your record.

  • The print@home ticket will be sent to the requested email address. On demand the ticket can also be deposited in the foyer of the FC Bayern Erlebniswelt on the day of the visit. The ticket cannot be delivered by postal delivery.

  • The ticket can also be sent to an alternative email address.

  • Visitors can purchase tickets for the FC Bayern Erlebniswelt and arena tours in the foyer of the FC Bayern Erlebniswelt on Level 3.

    You also have the option to purchase tickets online at our online-ticketshop or via our service team under tel.: +49 89 699 31-222 (Mon-Fri from 8:30 to 18:00).

  • We’re sorry, but tickets cannot be returned after purchase.


  • Indoor-beer garden "Paulaner Biergarten"/"Hacker-Pschorr FanTreff" is at the north end of the foyer of the FCB Erlebniswelt.

    Guided tours start from here. Reservations cannot be made on match days or non-match days.

    The beer garden offers a typical selection of Bavarian delicacies with a beer garden atmosphere.

  • The Arena Bistro is located at the southern end of the Megastore. You can access the Bistro on Level 2 via stairways E and F. The selection ranges from snacks, such as pizza, pasta, sandwiches, etc., to cakes, pastries and coffee. There is also a self-service area. The Bistro also includes a Mövenpick Premium Ice Cream Store.

  • This coffee bar is available to visitors inside the FC Bayern Erlebniswelt. The café offers a selection of beverages and bite-sized snacks to go with your coffee.

Allianz Arena

    • Weapons, aerosol spray cans, pressurised gas containers, corrosive or staining substances, or other items which are suited and intended to harm other persons or cause property damage
    • Beverages (0.5 litres or more), cups, mugs, bottles or cans made of fragile, splintering, or particularly hard materials
    • Bulky items. This includes items which endanger the health of other stadium visitors by the nature of the item, or items which can be used to endanger others if misused, such as banners and flags, ladders, bar stools, folding chairs, and boxes or crates
    • Flags (1.50 m or more) and banners with slogans which encourage criminal activities or violate common courtesy
    • Alcoholic beverages of any kind
    • Animals
    • Fruit


  • The car park is open daily from 9:00 to 20:00, on match days it is open from 08:00 onwards.

    The stadium opens 2 hours before the start of the match.

  • The ArenaCard can be acquired at the Allianz Arena on match days. 48 cash registers are available in the south of the Arena, as well as 6 in the north. There are also 50 mobile ArenaCard vendors and charging stations throughout the Arena.

    For more information concerning the stadium please visit the Allianz Arena homepage.